Create SLA Policy - Asset Management System

Policy Details

Policy Name *

Priority Level *

Description

SLA Targets

Response Time (hours) * Time to first response

Resolution Time (hours) * Time to complete resolution

Penalty Percentage

%

Penalty applied on SLA breach

Business Hours

Calculate SLA during business hours only

Default business hours: Monday-Friday, 09:00-17:00. Contact administrator to customize.

Status

Active

Default Policy

Applied when no specific policy matches

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